Program Terms & Conditions

Effective Date: 1 April, 2025

1. Overview

This website, https://sarahquinney.com ("Site"), is owned and operated by Sarah Quinney, trading as The E-Commerce Business Coach Pty Ltd.

The Site offers a range of digital products and programs (“Programs”) designed to support e-commerce business owners in launching, growing, and scaling their brands through marketing strategies, digital advertising, operational systems, and mentorship.

These Terms and Conditions (“Terms”) govern your access to the Site and your participation in any Programs. By using the Site or enrolling in any Program, you agree to comply with these Terms, our Privacy Policy, and any additional terms provided at the point of purchase.

2. Acceptance of Terms

By accessing the Site or enrolling in a Program, you:
a) Confirm that you have read, understood, and agree to be legally bound by these Terms; and
b) Warrant that you are over 18 years of age and legally capable of entering into binding agreements.

3. Changes to Terms

We reserve the right to update or amend these Terms at any time. Updates will be published on this Site with the new effective date. Continued use of the Site or Programs following any updates constitutes acceptance of the revised Terms.

4. Digital Products

Our digital resources—such as workbooks, templates, checklists, training videos, and downloadable tools (“Digital Products”)—are licensed for personal, individual use only.

You are granted a non-transferable, revocable license and may not reproduce, share, distribute, or alter any content without our written consent.

Refunds for Digital Products are not available unless required by law.

5. Program Access

Access to Programs begins once your payment is processed or your account is created. Inclusions and access duration are outlined at the time of purchase.

We reserve the right to deny or revoke access at our discretion, particularly in cases of breach of these Terms or misuse.

6. Fees & Payments

Program fees are payable either upfront or via instalment plans, as displayed during checkout. Upon enrollment, you commit to the full program fee.

  • Upfront Payment: Full access is granted upon successful payment. No refunds are available for change of mind.

  • Instalment Plans: You agree to complete all instalments even if you decide to withdraw early. Missed payments may result in suspended access.

You authorize us to process charges to your nominated account or card in accordance with your chosen plan. We are not responsible for third-party fees (e.g., Stripe, PayPal).

7. Program Inclusions

Programs may include coaching sessions, learning modules, templates, and/or live sessions. Specific inclusions are outlined at the time of purchase.

We reserve the right to modify delivery in response to unexpected circumstances (Force Majeure), while maintaining a high-quality experience.

Session recordings are for your personal reference and may not be shared or redistributed.

8. Intellectual Property

All materials—including text, videos, templates, branding, and frameworks—are the intellectual property of Sarah Quinney.

You may not:

  • Copy, share, or sell any content;

  • Use the content for coaching or commercial purposes;

  • Share access with others, including team members, without written permission.

Any misuse may lead to immediate termination of access and potential legal action.

9. Groups & Community Conduct

If your Program includes access to a community or group, respectful behavior is expected at all times.

We reserve the right to remove any participant engaging in inappropriate, harmful, or disrespectful conduct—without refund.

10. Confidentiality

You agree not to share, copy, or disclose any confidential or proprietary information shared by us or other participants.

11. Testimonials & Promotion

By participating, you grant us permission to use testimonials, screenshots, and group recordings (where you may appear) for marketing purposes. You can opt out by contacting: [email protected].

12. Termination

We may suspend or terminate your access—without refund—if you:

  • Fail to make payments;

  • Breach community or intellectual property guidelines;

  • Misrepresent your identity;

  • Act in a way that negatively affects the brand or community.

13. Refund Policy

Our programs are backed by value and expertise. Refunds are only provided if required under Australian Consumer Law or where a specific satisfaction guarantee applies.

14. Your Commitment

By enrolling, you commit to:

  • Engaging with the program to the best of your ability;

  • Maintaining a positive and respectful presence in the community;

  • Keeping program materials confidential;

  • Refraining from using program content in your own coaching/consulting without permission.

15. Ending Your Membership

You may end your membership at any time. However, cancellation will take effect at the end of your current billing cycle.

16. Disclosure Requirement

If you are a coach or consultant, you must disclose this before joining. Unauthorized use of program materials for your own coaching or business purposes is strictly prohibited and breaches this agreement.

17. Warranties & Limitation of Liability

We make no guarantees regarding specific results or outcomes. Your success is influenced by multiple factors including your implementation, efforts, and business context.

We are not liable for:

  • Any direct or indirect damages from use of the Site or Programs;

  • Interruptions or technical delays;

  • Actions/statements of third-party contributors or group members.

18. Disclaimers

All information provided is for educational purposes only. It does not constitute legal, financial, or business advice. You are responsible for seeking professional advice tailored to your business needs.

19. Jurisdiction

These Terms are governed by the laws of Victoria, Australia. Any legal disputes will be resolved in courts located in that jurisdiction.

20. Contact Us

If you have any questions, please reach out to: [email protected]

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